Legal
Refund Policy
Purchases are non-refundable once your account is activated or a product is accessed.
Last updated: September 25, 2026
Summary
All sales are final. Once your membership has been activated, or a course, lesson or e-book has been accessed or downloaded, the purchase is non-refundable. Memberships renew every month until you cancel; you can cancel future renewals at any time and keep access until the end of the month you've paid for.
You are asked to confirm that you have read and accept this policy before every payment.
Membership
- Once your membership has been activated and you have accessed member content, e-books, courses or auction data, the payment for that month is non-refundable.
- You can cancel future renewals at any time from your account page. You will not be charged again, and you keep access until the end of the period you have paid for.
- We do not give partial refunds for unused days in a billing period.
E-books, courses and digital products
- E-books and courses are delivered instantly. Once a file has been downloaded or a lesson opened, the purchase is non-refundable.
- If you bought an e-book by mistake and have not downloaded it, contact us within 7 days and we will review your request.
When we will always help
- Duplicate or incorrect charges. If you were charged twice or charged the wrong amount, we will refund the difference.
- Access problems. If a technical problem on our side stops you accessing what you paid for and we cannot fix it within a reasonable time, we will refund you.
Customers in the EU and UK
Digital content is normally subject to a 14-day right of withdrawal. By ticking the box at checkout, you ask us to give you immediate access and acknowledge that you lose this right once access has begun.
Before disputing a charge
Please contact us first at shinsakaesolutions@gmail.com. Most problems can be solved quickly. We keep records of checkout consent, account activation and downloads, and share them with the card issuer if a charge is disputed.
Your legal rights
This policy does not affect any rights you have under consumer protection law that cannot be excluded.